Delivery Policy
Welcome to Nollok. We are committed to providing our customers with a seamless and efficient delivery experience. Below you will find details regarding our delivery options and processes.
Delivery Locations
We currently ship to almost all countries with only a few exceptions. You can check the specific delivery details for each product to your country on the product page and during checkout.
Delivery Time: FAST
Our delivery times typically range from 5 to 21 working days, depending on your location and the product. You can check the estimated delivery time to your respective location during checkout.
Delivery Options: SECURE
We offer a variety of first-class freight options to ensure the safe and timely delivery of your order. Customers have the option to select their preferred delivery carrier from the following options on each product page and during checkout:
Each product may have different delivery methods and times based on our global distribution of warehouses and inventories. The available options and associated delivery times will be displayed in each individual product pages and during the checkout process.
Delivery Charges
Delivery charges are calculated based on the selected freight option and destination for each product. The final delivery charge will be displayed at checkout before you confirm your order.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery through the our order tracking page or other 3rd party order tracking services like 17Track.net
Returns Policy
We aim to ensure your complete satisfaction with your purchase. If you are not entirely happy with your order, our returns policy provides clear instructions on how to proceed.
Free Exchanges & Returns
We accept free exchanges and returns for unworn and unwashed garments/products that are defective upon delivery. You have 30 days from the date of purchase to return items, except during sales periods when the return window is 14 days.
Exceptions
Please note that we do not accept returns for underwear products due to hygiene standards.
Return Process
- Contact Us: Email us at support@nollok.com with your order number and proof (such as photos) of the product being defective upon arrival.
- Ship the Item: After contacting us, our customer support team will provide you with the necessary return instructions. You will need to ship the items back to our designated warehouse in your expense.
- Return Processing: Returns are typically processed within 7-10 business days of receiving the returned items. Our customer support agent will assist you throughout this process.
Contact Us
For any assistance with returns and refunds, please contact our customer support team at:
Email: support@nollok.com
We are here to help and ensure your shopping experience with Nollok is pleasant and satisfactory.
Frequently Asked Questions:
Each of our products may be shipped from different warehouses, which can result in varying delivery times for each item in the same order. It is perfectly normal to receive items at different times, even if they were ordered together. You may receive one item before the others despite ordering them at the same time and date. If you have any concerns, please contact our customer support team at support@nollok.com.
We ship to almost all countries with only a few exceptions. You can check specific delivery details for your country on the product page and during checkout.
You can select your preferred delivery carrier from available options on each product page and during checkout.
Delivery times typically range from 5 to 21 working days, depending on your location and the product. But delivery times to certain locations may vary. The estimated delivery time for your location will be displayed during checkout.
Delivery charges are based on the selected freight option and your destination. You can choose individual delivery options for each product in their respective product pages and also in the checkout. The final accumulated delivery charge will be displayed at checkout before you confirm your order.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery through the our order tracking page or other 3rd party order tracking services like 17Track
If you need to change your delivery address after placing an order, please contact us as soon as possible at support@nollok.com. We will do our best to accommodate your request, but changes may not be possible if the order has already been shipped.